Thursday, June 22, 2006

Rep Won't Let Customer Quit AOL An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration. It took him 15 minutes waiting on the phone just to reach a real, live person. And, what happened next was recorded by Ferrari on audio and lasted about four minutes:

This is typical. AoL does not want to let people cancel their accounts. And if they do the same thing to him that they did to me, they will keep on charging his credit card, and if you call them to tell them to stop, they will say you need to send us that message online, and if you reinstall the software and send the message online, they will say you are still using your account, so the charge is valid. And if you just call by phone each month they will say they will cancel it, but will not, and when you get mad and demand a refund for the past 6 months of charges, they will say they can only refund one or two months charges.

Be smart. Dont use AoL.

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