Sunday, January 01, 2006

Netgear Support Problem

Jeremy Wright describes a terrible experience trying to get a Netgear Router to work. Read the whole thing but here are a few of the highlights:

  • Try and call Netgear with number on box, but it’s the wrong one.
  • Find number in documentation package.
  • Call Netgear to try and figure out what’s wrong, since all seems to be working properly.
  • Get a “you can’t talk to support until you register your product” (after 15 minutes on hold). Of course, the only way to register is to be online.
  • Disconnect everything, go to, the address they supplied. It’s a 404 error. Yay.

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